# Paddle Billing > Paddle Billing knowledge base – help articles and documentation. ## Start - [Essentials to sign up/create a Paddle account](https://paddle.kustomer.help/en_us/essentials-to-sign-upcreate-a-paddle-account-HJ1F2eXTK.md): You can sign up for a Paddle account and start your setup immediately. Remember that you need to verify your account before you can start selling. - [Can I customize my checkout look & feel?](https://paddle.kustomer.help/en_us/can-i-customize-my-checkout-look-and-feel-S1DO2eXaY.md): You can make minor changes to the overlay checkout in the Checkout Settings page under "Styling". For further customisation, please use our inline checkout. - [Can I invite members of my team?](https://paddle.kustomer.help/en_us/can-i-invite-members-of-my-team-HkD_2xXTt.md): You can invite additional members of your team to your Paddle dashboard via the Team page. Please refer to the article for more details on different roles. - [Do I need an SSL certificate to use Paddle?](https://paddle.kustomer.help/en_us/do-i-need-an-ssl-certificate-to-use-paddle-HkKdnlQ6Y.md): You don't need an SSL certificate to use Paddle's checkout, however, we highly recommend that you purchase an SSL certificate for secure browsing on your site. - [Does Paddle integrate with WordPress?](https://paddle.kustomer.help/en_us/does-paddle-integrate-with-wordpress-B16uhgm6K.md): Paddle does not provide a plugin to integrate with Wordpress. However, you can use third-party plugin WPSmartpay. Learn more here. - [Does Paddle support 3rd party online stores?](https://paddle.kustomer.help/en_us/does-paddle-support-3rd-party-online-stores-H1T_2x7at.md): Paddle does not support third-party online stores directly. - [Does Paddle support subscription-based sales models?](https://paddle.kustomer.help/en_us/does-paddle-support-subscription-based-sales-models-SkAd3xQ6Y.md): The Subscription billing model, also known as repeating billing or SaaS, is fully supported by Paddle. - [How can I enable Two-Factor Authentication on my account?](https://paddle.kustomer.help/en_us/how-can-i-enable-two-factor-authentication-on-my-account-SyKnx7Tt.md): To set up 2FA, each individual user needs to go to their User Settings page and enable 2FA. - [How do I change my default (balance) currency?](https://paddle.kustomer.help/en_us/how-do-i-change-my-default-(balance)-currency-B1fY2lmTF.md): You can change your default currency by visiting the Balance Currency page in your Paddle dashboard. We currently support balances in USD, GBP and EUR. - [How do I change my vendor account name?](https://paddle.kustomer.help/en_us/how-do-i-change-my-vendor-account-name-ryQF3lXTF.md): You can edit your vendor name in the Account Settings page in the Paddle dashboard. - [How do I test my checkout integration?](https://paddle.kustomer.help/en_us/how-do-i-test-my-checkout-integration-Sy7t2gXat.md): The best way to test your Paddle integration and checkout flow is with our sandbox environment. - [How is Paddle affected by Brexit?](https://paddle.kustomer.help/en_us/how-is-paddle-affected-by-brexit-HyPt2l7pt.md): In summary, you will not notice any difference in trading following Brexit. You can find more details in the full article. - [How Paddle is able to take on your VAT and tax responsibilities](https://paddle.kustomer.help/en_us/how-paddle-is-able-to-take-on-your-vat-and-tax-responsibilities-BJ_thgQ6F.md): Paddle acts as a Merchant of Record, and thus is a reseller of your product. We are responsible for collection and payment of VAT and sales tax instead of you. - [Notification of sales, refunds etc via email?](https://paddle.kustomer.help/en_us/notification-of-sales-refunds-etc-via-email-S1cFheX6F.md): You're able to subscribe to alerts of this type in the Alerts/ Webhooks page in your Paddle dashboard: http://vendors.paddle.com/alerts-webhooks - [How to redirect upon completion of checkout?](https://paddle.kustomer.help/en_us/redirection-upon-completion-of-checkout-SyqF3gQ6F.md): This differs between products and subscription plan. Please refer to the full article for more details. - [Selling a Mac app with trials & licensing?](https://paddle.kustomer.help/en_us/selling-a-mac-app-with-trials-and-licensing-HknYngQaF.md): We provide support for sellers offering their own softwareapplications allowing them to setup checkouts to deliver their software with a license keyserial nu - [The legal relationship between Paddle and you](https://paddle.kustomer.help/en_us/the-legal-relationship-between-paddle-and-you-rJJ5ngXTK.md): For businesses & developers we work with, Paddle is an authorized reseller of their products, as opposed to a ‘payment provider’. - [Understanding Paddle’s Acceptable Use Policy (AUP): What Am I Not Allowed To Sell?](https://paddle.kustomer.help/en_us/what-am-i-not-allowed-to-sell-on-paddle-Bkyq2gmTF.md): Paddle is built to serve the subscription based software market. If your company’s primary offering is human services (such as consultation, support, o... - [What is checkout recovery?](https://paddle.kustomer.help/en_us/what-is-checkout-recovery-rk4q2eXaK.md): Using Paddle youre able to switch on checkout recovery this is a system whereby we attempt to recover any incomplete checkouts These are checkouts during wh - [Which countries are supported by Paddle?](https://paddle.kustomer.help/en_us/which-countries-are-supported-by-paddle-SJv93lXpF.md): Paddle supports sellers and can payout to anywhere in the world with exception to sanctioned countries listed in the full article. - [Which fulfillment method to choose?](https://paddle.kustomer.help/en_us/which-fulfillment-method-to-choose-ryu53eXaK.md): There are four ways to deliver your product to customers: Server Notification (Webhook) This is what the majority of our sellers use. Webhooks are HTTP GE... - [Which payment methods do you support?](https://paddle.kustomer.help/en_us/which-payment-methods-do-you-support-BJO5ngQat.md): By selling your product through Paddle, you can immediately accept purchases via: Cards (including Mastercard, Visa, Maestro, American Express, Discover, D... - [Why do I need to select 'taxable categories' for my products?](https://paddle.kustomer.help/en_us/why-do-i-need-to-select-'taxable-categories'-for-my-products-SJK52g76K.md): To enables Paddle to charge the right tax rate for your product. You can find more details on the categories in the full article. - [Can I use Zapier to manage Paddle alerts?](https://paddle.kustomer.help/en_us/can-i-use-zapier-to-manage-paddle-alerts-SJrbnW7TF.md): Yes! If you wish to trigger actions based on the alerts/webhooks sent by Paddle using Zapier, you can do so by following the instructions below: Note: you w... - [Editing the styling of invoices/emails?](https://paddle.kustomer.help/en_us/editing-the-styling-of-invoicesemails-BJJVTZ76Y.md): Yes, you can customise your order confirmation and customer invoice emails from your Account Settings Page . In here you will find settings for: C... - [Wire transfers: definition/ how to use?](https://paddle.kustomer.help/en_us/wire-transfers:-definition-how-to-use-HJM20Wm6F.md): Popular amongst business customers as well as certain countries where card payments are less prominent wire transfers are one of several payment methods Paddl ## Sell - [Do you offer localised checkouts?](https://paddle.kustomer.help/en_us/do-you-offer-localised-checkouts-Bkid3l7pF.md): The Paddle Checkout is localized in various languages. It automatically decides which language to display based on the browser settings of the user. - [Do you support tax inclusive/exclusive pricing?](https://paddle.kustomer.help/en_us/do-you-support-tax-inclusiveexclusive-pricing-Bknd3xQTY.md): By law, Paddle must apply VAT/ Sales Tax where applicable. Vendors can choose how to handle sales tax in the Sales Tax Settings page in the dashboard. - [How Paddle handles VAT on your behalf](https://paddle.kustomer.help/en_us/how-paddle-handles-vat-on-your-behalf-HJvF3xXpK.md): Paddle acts as a re-seller of your product, meaning we charge your buyers the correct amount of tax and return it to the relevant authority. - [Subscribing to seller alerts via email/webhook](https://paddle.kustomer.help/en_us/subscribing-to-seller-alerts-via-emailwebhook-H16FheQ6F.md): You can subscribe to a wide range of alerts by visiting the alerts/ webhooks page in your Paddle dashboard: http://vendors.paddle.com/alerts-webhooks - [What currencies do you support?](https://paddle.kustomer.help/en_us/what-currencies-do-you-support-SyZqhlmTY.md): In order to help you sell your products throughout the world, Paddle accepts payments in a wide range of currencies: Argentine Peso (ARS) Australian Dolla... - [What is VAT?](https://paddle.kustomer.help/en_us/what-is-vat-SyHqhlQTY.md): VAT Value Added Tax sometimes known as Sales Tax is a tax on purchases VAT must be collected on digital products sold to consumers within the EU on certai - [Which countries does Paddle charge sales tax or VAT for?](https://paddle.kustomer.help/en_us/which-countries-does-paddle-charge-sales-tax-or-vat-for-Bkd40WQpF.md): When a customer purchases a product via Paddle the country from which they are making the purchase may charge VAT Paddle is registered and able to handle V - [What format should I use for my VAT ID?](https://paddle.kustomer.help/en_us/what-format-should-i-use-for-my-vat-id-Skf52eQTt.md): The specific format of the VAT ID accepted by the checkout and dashboard varies between countries. Please follow the guidelines in the full article. ## Manage - [Can I be paid in my local currency?](https://paddle.kustomer.help/en_us/can-i-be-paid-in-my-local-currency-rkVdhl76K.md): Paddle supports a range of currencies to be paid out in, please refer to the article for a full list of currencies. - [Can I collect additional data on the checkout?](https://paddle.kustomer.help/en_us/can-i-collect-additional-data-on-the-checkout-rJBO3lm6K.md): You cannot collect additional data on the checkout itself, but you can passthrough data that you have collected ahead of invoking the Paddle checkout. - [Can I contact my customers from Audience?](https://paddle.kustomer.help/en_us/can-i-contact-my-customers-from-audience-rkUuhxQpt.md): No, you cannot contact customers from audience, but you can export the list and contact them via a 3rd party provider. Please bear in mind data & privacy laws. - [How do I issue refunds?](https://paddle.kustomer.help/en_us/how-do-i-issue-refunds-Hyuu3emTF.md): You can issue a full or partial refund on any order. Paddle will retain the original processing fee. - [Do I need to invoice Paddle for my payout?](https://paddle.kustomer.help/en_us/do-i-need-to-invoice-paddle-for-my-payout-BJYd3lXat.md): Paddle is designed so that you do not have to invoice us when you receive a payout. We'll send you a reverse invoice which will state how much you are owed. - [Do you support Google Analytics?](https://paddle.kustomer.help/en_us/do-you-support-google-analytics-Sko_3gQ6Y.md): Yes. In order to integrate your checkout with GA, please refer to the full article. - [How do we calculate your Billing metrics?](https://paddle.kustomer.help/en_us/how-do-we-calculate-your-billing-metrics-B1EKnl76t.md): You can find detailed explanations of how we calculate the billing metrics in the full article. - [How does Paddle prevent fraud?](https://paddle.kustomer.help/en_us/how-does-paddle-prevent-fraud-HkHF3gm6Y.md): Paddle uses various ways to prevent fraud such as an internal fraud score as well as third-party anti-fraud software. - [Importing audiences to e-mail providers?](https://paddle.kustomer.help/en_us/importing-audiences-to-e-mail-providers-H1uF2gXaF.md): You can export all Audience members from the dashboard and import them to e-mail providers. Please consider data privacy laws when contacting the members. - [Is there a fee taken for payouts?](https://paddle.kustomer.help/en_us/is-there-a-fee-taken-for-payouts-ByYtnlmaF.md): Paddle will not add any fees beyond the Paddle fee on payouts made to you. - [Resending lost Invoices & Emails](https://paddle.kustomer.help/en_us/resending-lost-invoices-and-emails-rJjKnlXpY.md): Occasionally emails delivered to customers will be lost Youre able to resend forward or preview any email relating to an order In order do this follow the - [Should I charge Paddle VAT/tax for payouts?](https://paddle.kustomer.help/en_us/should-i-charge-paddle-vattax-for-payouts-SJhFhlQ6Y.md): No, you don't need to charge Paddle VAT/ tax for payouts. The supply is taxable in the country of the buyer (i.e. Paddle) through the reverse charge mechanism. - [Suspect intellectual property infringement?](https://paddle.kustomer.help/en_us/suspect-intellectual-property-infringement-B1AK2eQaK.md): Paddle takes claims of intellectual property IP eg copyright patent or trademark infringement very seriously If you are an IP owner suspecting a Paddle v - [Understanding Chargebacks with Paddle](https://paddle.kustomer.help/en_us/understanding-chargebacks-with-paddle-Syl93xXaF.md): Paddle receives 2 types of events in regards to chargebacks Chargebacks and Pre Chargeback Alerts This document will explain each type of event. - [What happens when the v3 Mac SDK is no longer updated?](https://paddle.kustomer.help/en_us/what-happens-when-the-v3-mac-sdk-is-no-longer-updated-BJMc3empK.md): At WWDC 2020, Apple announced they would be releasing the new macOS version ‘Big Sur’ later in the year while also transitioning from Intel proce... - [What is Audience?](https://paddle.kustomer.help/en_us/what-is-audience-r1EcnxXTt.md): The Audience area of our dashboard is a comprehensive list of your buyers that have optedin to receive marketing communication from you Youre able to togg - [What will customers see on their statement?](https://paddle.kustomer.help/en_us/what-will-customers-see-on-their-statement-HkUqng7TY.md): By default card payments made via the Paddle checkout will use the first 10 characters of your company name which you provided when you joined Paddle eg - [When and how do I get paid?](https://paddle.kustomer.help/en_us/when-and-how-do-i-get-paid-H1U92l7at.md): As you make sales through Paddle a balance of funds will grow in your account, this can be easily viewed from your Paddle dashboard. Sellers cannot withdraw ... - [Why has my customer’s transaction been declined?](https://paddle.kustomer.help/en_us/why-has-my-customer's-transaction-been-declined-ryc9hxQ6t.md): Some common reasons are: insufficient funds, the transaction may be deemed fraudulent, an invalid CVV input during checkout, 3DS authentication required, etc. - [What statements will I receive?](https://paddle.kustomer.help/en_us/what-statements-will-i-receive-HkRupmaF.md): As sales of your product accumulate you build up a balance on Paddle which is then paid out when it reaches a threshold ( read more about that here ). Along... - [Which emails will customers receive on Paddle Classic?](https://paddle.kustomer.help/en_us/which-emails-will-customers-receive-HykF6W7Tt.md): By default, Paddle will email customers with their order receipts along with any instructions you have provided for products. The best way to preview the ema... - [Which emails will customers receive on Paddle Billing?](https://paddle.kustomer.help/en_us/which-emails-will-customers-receive-on-paddle-billing-rJNy9OdJp.md): By default Paddle will email customers with their order receipts along with any instructions you have provided for products The best way to preview the emails ## Grow - [Does Paddle support upselling / cross-selling?](https://paddle.kustomer.help/en_us/does-paddle-support-upselling-cross-selling-ry0d3xXpK.md): You can upsell or cross-sell any products via Paddle.js' Upsell property. More details about to implement this are in the full article. ## Legal - [Which countries are supported by Paddle?](https://paddle.kustomer.help/en_us/which-countries-are-supported-by-paddle-SJv93lXpF.md): Paddle supports sellers and can payout to anywhere in the world with exception to sanctioned countries listed in the full article.